In order that your website can be found on the internet it is essential to host it on servers that are designed and have good connectivity to the world wide web.
We have preferred hosting suppliers. We are a partner of Rackspace, the world’s leader in hosting. They provide ‘Live Technical Support’ 24/7 365 days a year. They are an experienced company with a ticketing system and aim for an average resolution time of 19 minutes. They have 1500 certified support staff and 99.4 % of their calls are answered within 5 seconds. The SLA Rackspace provides is 100% network uptime with 1 hour hardware fix guarantee.
We utilise fully managed servers with Rackspace. This service includes monitoring the hardware and operating system, instant emergency response, providing an online and secure portal allowing us to have up to the minute details on solutions 24/7.
The additional benefit of using to Rackspace is that our servers have a fully managed backup system in place. Your hosting package would include a managed backup service (daily incremental backups, full weekly backup and 2 weeks of backups kept).
Rackspace dedicated servers
For large Ecommerce sites which are business-critical we would suggest you consider your own dedicated server. We are a partner of Rackspace can support the initial server set up including databases (if required), installation of software and on-going advice.
Should you be moving your website to a dedicated server we can ensure a smooth transition.