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Support & Downloads

This section provides support information for our products and other services.

Support for Site Administration Suite
Your unique license key for the Site Admin Suite software ensures that whenever you start the application the correct settings for your website will be available for you to use. This means that if a structural change is made to your website we can ensure that you can seamlessly continue to maintain it.

This close integration with Third Dimension also means that as soon as a new version of the Site Admin Suite is available, it is offered to you when you start the application. In this way you can be sure you are always using the most up-to-date, stable release with the most features and editing functionality.

Download Site Admin Suite Training manual

Support for 3D Viewer
You may experience a number of issues when using the Interactive 3D elements on some of our websites. These will vary depending on the version of operating system and browser software you are using. Here are some answers to FAQ’s about 3D Viewer:

The 3D Viewer plug-in allows you to display interactive, real-time 3D worlds. The plug-in is available for PC’s running Internet Explorer Version 3 or above, and should be automatically installed when you first run any of our 3D applications. The installation is a once-only process and should take around 90 seconds on a 56kbps modem and less than 10 seconds on broadband. Once the installation is complete, you will see a progress bar indicating the loading of the 3D world;
Alternatively, you can pre-install 3D Viewer (See Downloads section below).
Please note: if you are running Windows 2000 or XP Professional then you must be logged in as administrator in order to install 3D Viewer. Once installed, you can then view 3D worlds as any type of user.